FAQ

We are primarily a trade site for qualified gas appliance repairers in Australia and New Zealand.

Gas appliances are a complex equipment which can cause death if incorrectly repaired.

All gas appliances need to be repaired by licensed gas appliance technicians.

Due to unqualified "DIY'ers" purchasing on the site and using Gasstop as a swap out service to self-diagnose their appliance problems, we unfortuntly have no choice but to charge a minimum restocking fee of 25% should any parts be returned due to simply not being required.

All of our parts are tested and certified so any returned parts can't be resold untíl they go through rigerous testing and recertification to maintain its AGA certification.

Our quality control on parts is paramount to maintain a safe repair solution for all users, hence all of our electronic parts are in sealed and secure bags. 

If you are unsure of which parts you need, or if a certain part if compatible with your existing appliance, please email us with photos and a description of the problem and we will come back to you with next steps prior to ordering. You can email us at sales@gasstop.com.au

See below for more T & C's regarding returns

http://www.gasstop.com.au/product/279/terms-conditions-for-change-over-modules-return-surcharge